2XMotorsports Shipping and Return Policy

Shipping Policy
Shipping and handling charges on all orders vary; contact your 2XMotorsports account manager for our most current and competitive rates, options and shipping specials. For the Customers protection, we ship only to the verified billing address of the Customers credit card. In some circumstances, international shipping may be available. Call for details.

Return Policy
2XMotorsports offers a 30 days return policy on selected items based on manufacturer return policies. For further information not listed, please contact your 2XMotorsports account manager.

Please call 1-480-844-0429 or e-mail our Returns Department at support@2xmotorsports.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.

All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

You are responsible for shipping charges on returned items; 2XMotorsports will match your shipping method on your replacement or exchange item(s).

If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carriers delivery record in order for 2XMotorsports to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify 2XMotorsports immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify 2XMotorsports of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 1-480-844-0429 or your 2XMotorsports account manager to arrange for carrier inspection and a pick up of damaged merchandise.

DEFECTIVE returns can be returned directly to 2XMotorsports within 30 days from the invoice date, at 2XMotorsports discretion for: credit, replacement, exchange or repair.

Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 30 days, all manufacturers warranties apply.

NON-DEFECTIVE returns can be accepted directly by 2XMotorsports within 30 days from the invoice date, at 2XMotorsports discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 20 percent restocking fee.

Due to manufacturers policies, 2XMotorsports cannot accept returns of the following items for exchange, replacement or credit FOR ANY REASON: (2XMotorsports exceptions). DEFECTIVE merchandise can be returned for REPAIR ONLY to: 2XMotorsports, the manufacturer direct or any authorized service center in your area. Additional manufacturers may be added to this list as: manufacturer policies change, manufacturer goes out of business or in the case of specially ordered items.

2XMotorsports reserves the right to authorize product returns beyond 30 days from the invoice date. Original shipping charges are refunded on returned items. Customers are responsible for all shipping charges back to 2XMotorsports on returned items, and 2XMotorsports will pay the shipping charges on the replacement or exchange item(s) going back.